Refund Policy

Overview

Live Face Swap offers browser video tools and paid AI sessions using credits. This policy explains when refunds or credit restorations may be available.

Subscriptions and Credits

Cancelling a subscription stops future renewals but does not automatically refund the current billing period or restore credits that have already been used. One-time credit packs do not renew. The applicable credit balance, usage cost, and expiration terms are shown before purchase.

Eligible Refunds

• Duplicate or incorrect charges: If you were charged more than intended because of a billing or payment processing error.
• Undelivered purchases: If credits were purchased but not added to your account after payment verification.
• Major service failure: If a technical issue on our side prevents access to the paid service for an extended period.
• Legal requirements: If applicable consumer protection law gives you additional refund rights.

Credit Restoration

AI sessions reserve credits before starting. Final charges use recorded billable usage, and unused reserved credits are released after settlement. A session may remain pending while its end and usage are confirmed. If you believe a platform error caused an incorrect charge, contact support with the session time so we can review the usage and credit records. Stopping a recording or failing to save a clip does not undo AI usage already delivered. Credit restoration is not a cash refund.

Non-Refundable Cases

• Credits that have already been successfully used.
• Requests based only on subjective dissatisfaction with an AI effect after the service was delivered.
• Unsupported reference files or inputs supplied by the user.
• Change of mind after the paid service has been delivered.
• Issues caused by third-party connectivity, browser settings, or unsupported use.

How to Request Help

Email us within 14 days of the purchase or issue. Include your account email, order ID or payment reference, approximate time of the issue, and a short description of what happened.

We usually review refund and credit restoration requests within 5 to 10 business days.

Contact

Refund and credit questions can be sent to [email protected].